Enjoy free ground shipping with all purchases made at SHAUNSCalifornia.com within the contiguous United States.
Ground shipping will typically take between 5-7 business days within the European Union and the contiguous United States.
Expedited shipping to the European Union and the contiguous United States is available at checkout for an additional cost.
All orders must be placed and credit card payment processed by 12 noon Pacific Standard Time, for shipment to be made that day. Orders placed after 12 noon Pacific Standard Time will ship the following day.INTERNATIONAL SHIPPING
SHAUNSCalifornia.com currently ships to over 100 countries worldwide. If your country is not within the contiguous United States, a flat shipping fee of $35 will be applied for ground shipments.PLEASE NOTE
Duty and Taxes: The customer is responsible for all custom fees, including taxes, brokerage fees and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
Shipping: Please allow 5 – 7 business days for delivery, not including time for customs’ processing or holds.
Final Sales: For sales made to international locations outside the contiguous United States, all sales will be final. We cannot offer exchanges or returns due to the difficulty of clearing customs.
It's really important to us that you're completed satisfied with your purchase. If for any reason you don't like your purchase, just let us know and we will happily process an exchange or refund for you.
You have 30 days from the shipping date of your purchase to e-mail firstname.lastname@example.org and let us know that you'd like to return or exchange your purchase.
If you are based in the European Union or the contiguous United States, we will send you a pre-paid shipping label and cover the shipping cost of returning your purchase to us.
We will gladly accept unused full-price merchandise in saleable condition with original packaging elements.PLEASE NOTE
Shipping charges for items you choose to return are non-refundable. Shipping charges incurred from SHAUNSCalifornia.com orders will be refunded if the wrong item was sent or if the item sent was discovered defective.
The return/exchange value is determined by the last retail price of the item.
Refunds will be made in the form of the original payment and can take up to 7 business days.
Unfortunately we are unable to process returns or exchanges for sales outside the European Union or the contiguous United States.
We accept the following forms of payment at SHAUNSCalifornia.com: American Express, MasterCard, Visa, Discover Network, JCB, PayPal, SHAUNS California E-Gift Cards.Can I get a refund in a different payment method than used on my original order?
No, all refunds will be issued in the original form of payment.How do I use a promo code online?
To redeem a special offer, enter your promo code during checkout. After entering the offer code, adjustments will be made to eligible orders. Special offers cannot be applied to shipping or taxes. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.Can I return an item I purchased with a promotion code?
Yes, you can return an item purchased with a promotion code, provided the item was not Final Sale. You can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
All SHAUNS products carry a one-year manufacturer's warranty against manufacturing defects from the date of sale. Email us at email@example.com for more information.
A manufacturing defect is broadly defined as any defect that is derived from a manufacturing process that does not allow the product to function as originally intended. Manufacturing defects include, but are not limited to:
- Plating failure.
- Mechanical part failure: Hinges, rim lock, decorative icons, temples.
- Soldering failure.
- Plastic material delamination due to defective manufacturing process.
- Discoloration of any part of the frame not related to use of the product outside of its intended purpose.
- Lens falling out of frame.
- Failure of any connection or connection component.
The following defects are not considered to be manufacturing defects:
- Scratched lenses after the initial post production inspection, as noted above.
- Product broken or damaged intentionally.
- Product broken by accidental damages.
- Product subjected to conditions outside of its intended use.
If you believe that your product has suffered from a manufacturing defect please e-mail us at firstname.lastname@example.org and we can help you.
This policy covers how SHAUNS treats personal information that SHAUNS collects and receives, including information related to your past use of SHAUNS products. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that SHAUNS does not own or control, or to people that SHAUNS does not employ or manage.Collecting Information
SHAUNS collects personal information when you register with SHAUNS, when you use SHAUNS products, when you visit SHAUNS pages or the pages of certain SHAUNS partners, and when you enter promotions or sweepstakes. SHAUNS may combine information about you that we have with information we obtain from business partners or other companies. When you register we may ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with SHAUNS and sign in to our services, you are not anonymous to us. SHAUNS automatically receives and records information on our server logs from your browser, including your IP address, SHAUNS cookie information, and the page you request. SHAUNS uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.Cookies
SHAUNS may set and access SHAUNS 'cookies' on your computer.Your Information
You can edit your SHAUNS account information at any time. We reserve the right to send you certain communications relating to the SHAUNS service, such as service announcements, administrative messages and the SHAUNS Newsletter, that are considered part of your SHAUNS account, without offering you the opportunity to opt-out of receiving them. You can delete your account by contacting SHAUNS.Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.Protecting Your Information
SHAUNS may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your SHAUNS account or by placing a prominent notice on our site.
SHAUNS, SHAUNS California, Buy One Give Sight, Soulful Luxury, the “braille S” logo and each of the product or style names that appear on the SHAUNSCalifornia.com website are trademarks or registered trademarks of Rockridge Capital LLC, DBA SHAUNS. All other trademarks are the property of their respective owners.
SHAUNS California operates at 337 S.Cedros Avenue, Suite A, Solana Beach, CA 92075 Our telephone number is 844-742-8672.