Customer Service





Enjoy free express shipping with all purchases made at within the contiguous United States on orders over $100. Most orders are delivered within 2-3 business days.

Orders using ground shipping can take up to 5-7 business days within the European Union and the contiguous United States.

Expedited shipping to the contiguous United States is available at checkout for an additional cost.

All orders must be placed and credit card payment processed by 12 noon Pacific Standard Time, for shipment to be made that day. Orders placed after 12 noon Pacific Standard Time will ship the following day.


Shauns California currently ships to over 100 countries worldwide. If your country is not within the contiguous United States, a flat shipping fee of $35 will be applied for ground shipments.


Duty and Taxes: The customer is responsible for all custom fees, including taxes, brokerage fees and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.

Shipping: Please allow 5 – 7 business days for delivery, not including time for customs’ processing or holds.

Final Sales: For sales made to international locations outside the contiguous United States, all sales will be final. We cannot offer exchanges or returns due to the difficulty of clearing customs.


Returns & Exchanges

It's really important to us that you're completely satisfied with your purchase. If for any reason you are not, just let us know and we will happily process a free return or exchange for you.*

You have 30 days from the shipping date of your purchase to email and let us know you would like to start a return/exchange.

For all full-price domestic order returns, we will email you a pre-paid shipping label to cover the shipping cost of your return/exchange.

Refunds will be made in the form of the original payment and can take up to 5-7 business days.

We will happily accept unused full-price merchandise in salable condition with original packaging elements. Restocking fees may be incurred for missing items/ packaging.

Unfortunately we are unable to process returns or exchanges for international sales.





We accept the following forms of payment at American Express, MasterCard, Visa, Discover Network, JCB, PayPal, SHAUNS California E-Gift Cards. We also accept express payments from Paypal, Apple Pay, Amazon Pay and Shop Pay. All refunds will be issued in the original form of payment.


To redeem a special offer, enter your promo code during checkout. After entering the offer code, adjustments will be made to eligible orders. Special offers cannot be applied to shipping or taxes. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.


Yes, you can return an item purchased with a promotion code, provided the item was not Final Sale. You can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.



All SHAUNS products carry a one-year manufacturer's warranty against manufacturing defects from the date of sale. Email us at for more information.

A manufacturing defect is broadly defined as any defect that is derived from a manufacturing process that does not allow the product to function as originally intended. Manufacturing defects include, but are not limited to:

  • Plating failure.
  • Mechanical part failure: Hinges, rim lock, decorative icons, temples.
  • Soldering failure.
  • Plastic material delamination due to defective manufacturing process.
  • Discoloration of any part of the frame not related to use of the product outside of its intended purpose.
  • Lens falling out of frame.
  • Failure of any connection or connection component.

The following defects are not considered to be manufacturing defects:

  • Scratched lenses after the initial post production inspection, as noted above.
  • Product broken or damaged intentionally.
  • Product broken by accidental damages.
  • Product subjected to conditions outside of its intended use.

If you believe that your product has suffered from a manufacturing defect please e-mail us at and we can help you.




This policy covers how SHAUNS treats personal information that SHAUNS collects and receives, including information related to your past use of SHAUNS products. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that SHAUNS does not own or control, or to people that SHAUNS does not employ or manage.


SHAUNS collects personal information when you register with SHAUNS, when you use SHAUNS products, when you visit SHAUNS pages or the pages of certain SHAUNS partners, and when you enter promotions or sweepstakes. SHAUNS may combine information about you that we have with information we obtain from business partners or other companies. When you register we may ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with SHAUNS and sign in to our services, you are not anonymous to us. SHAUNS automatically receives and records information on our server logs from your browser, including your IP address, SHAUNS cookie information, and the page you request. SHAUNS uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.


SHAUNS may set and access SHAUNS 'cookies' on your computer.


You can edit your SHAUNS account information at any time. We reserve the right to send you certain communications relating to the SHAUNS service, such as service announcements, administrative messages and the SHAUNS Newsletter, that are considered part of your SHAUNS account, without offering you the opportunity to opt-out of receiving them. You can delete your account by contacting SHAUNS.


We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.


SHAUNS does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: We provide the information to trusted partners who work on behalf of or with SHAUNS under confidentiality agreements. These companies may use your personal information to help SHAUNS communicate with you about offers from SHAUNS and our marketing partners. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of SHAUNS ' terms of use, or as otherwise required by law. We transfer information about you if SHAUNS is acquired by or merged with another company. In this event, SHAUNS will notify you before information about you is transferred and becomes subject to a different privacy policy.


SHAUNS may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your SHAUNS account or by placing a prominent notice on our site.



SHAUNS, SHAUNS California, Buy One Give Sight, Soulful Luxury, the “braille S” logo and each of the product or style names that appear on the website are trademarks or registered trademarks of Rockridge Capital LLC, DBA SHAUNS. All other trademarks are the property of their respective owners.